Service Coordinator

Are you a conscientious and customer-focused professional ready to be a key player in the future of energy? We're seeking a Service Coordinator to manage service and warranty issues for our client's innovative energy storage solutions. If you have experience with energy storage systems or commercial batteries and are passionate about renewable energy, this could be your next strategic career move!

Your Duties:

This role centers on ensuring the energy storage solutions deliver on their promises and maintaining high customer satisfaction. You'll be the primary point of contact for service and warranty issues, acting fast to coordinate necessary work and problem-solve:

• Handle all customer service requests and warranty claims efficiently and professionally

• Ensure all required repairs and fixes for claims or contracts are completed quickly and on time

• Maintain strong working relationships and customer satisfaction by delivering on contractual promises

• Provide accurate reports that include tracking and estimating the costs for both service contracts and warranties

• Collaborate with the quality team to recover costs from local and global suppliers (vendors) for faulty parts or work covered under their warranty

• Oversee daily contract management and warranty activities, taking charge and leading the effort when necessary

Benefits to You:

You'll be joining an exceptional team within a company that is passionate about smart technologies and a sustainable future.

• Opportunity to develop your talents and competencies in a global environment

• Access to a variety of training activities, learning solutions, and self-study materials

• Work within an ambitious and growth-orientated organisation

• Hybrid work environment offered!

• This is a permanent position

About You:

You'll excel in this role if you possess:

• Previous working experience in field service, warranty coordination, or relevant experience
• Expertise in ESS knowledge, ESS Electrical systems, and ESS Control Systems (a distinct advantage)
• Strong financial knowledge and cost-effectiveness thinking
• Excellent communication and teamwork skills, including efficient presentation and negotiation abilities
• Understanding of Service and maintenance management and general service competencies

If this sounds like the right opportunity for you, please click APPLY NOW. Otherwise, for a confidential discussion please email Naomi at naomi.cropper@randstad.com.au.

*Due to the nature of the role, only applicants with permanent working rights will be considered.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.